Privacy Policy

1. Who We Are

Vero Beach Cleaning by Sandra (VBC, we, us, or our) is a residential and commercial cleaning company based in Vero Beach, Florida, serving Indian River County and the Treasure Coast. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit vbcbysandra.com, request an estimate, communicate with us, or use our services.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We only collect the information needed to provide our cleaning services and respond to your requests. This may include:

• Contact details: your name, phone number, email address, and service address when you fill out a quote form, call, or text us.
• Service information: property details, service preferences, access instructions, scheduling notes, and pet information you choose to share.
• Communication records: messages exchanged by phone, SMS, email, or contact forms so we can manage your appointments and requests.
• Website usage data: pages visited, approximate location, device and browser type, collected through cookies and analytics tools.

We do not collect payment card data through this website. When payments are processed, they are handled by secure third-party payment processors, and we never store your full card details.

3. How We Use Your Information

Your information is used exclusively to operate and improve our services. Specifically, we use it to:

• Provide estimates, schedule cleanings, and deliver the services you request.
• Communicate with you about appointments, confirmations, reminders, and changes.
• Respond to questions, feedback, and customer support requests.
• Improve our website, services, and customer experience.
• Send occasional service updates or offers, only when you have opted in.
• Comply with legal, tax, and insurance obligations.

4. SMS and Text Messaging

When you provide your phone number and opt in to receive text messages, we may send you appointment confirmations, reminders, estimate follow-ups, and service updates.

• Consent: by submitting your phone number through our forms or by texting us, you consent to receive SMS messages related to your service.
• Opt out: you can stop receiving messages at any time by replying STOP. Reply HELP for assistance.
• Frequency: message frequency varies based on your appointments and requests. Message and data rates may apply.

5. Cookies and Analytics

Our website uses cookies and similar technologies to keep the site working properly and to understand how visitors use it. We use tools such as Google Analytics to measure traffic and improve our content. These tools collect aggregated, non-identifying data such as pages visited and time on site.

You can control or delete cookies through your browser settings at any time. Disabling cookies may affect how some parts of the website work.

6. How We Share Information

We do not sell, rent, or trade your personal information. We only share it in limited situations:

• Trusted service providers: platforms that help us operate, such as our scheduling and customer relationship tools, website hosting, and analytics providers. They may only use your data to perform services for us.
• Legal requirements: when required by law, court order, or to protect our rights, safety, or property.
• Business transfers: if VBC is ever involved in a merger or sale, your information may be transferred as part of that transaction, under the same protections.

7. Data Retention and Security

We keep your information only for as long as needed to provide services, meet legal obligations, and maintain business records. When it is no longer needed, it is securely deleted.

We use reasonable administrative and technical safeguards to protect your data, including secure platforms and restricted access. No method of transmission over the internet is 100 percent secure, but we work to protect your information at every step.

8. Your Rights and Choices

You are always in control of your information. You may:

• Request access to the personal information we hold about you.
• Ask us to correct or update inaccurate information.
• Request deletion of your personal information, subject to legal record-keeping requirements.
• Opt out of marketing emails or text messages at any time.

To exercise any of these rights, contact us using the details at the bottom of this page. We will respond within a reasonable timeframe.

9. Third-Party Links

Our website may contain links to third-party sites, such as Google, Yelp, Facebook, Instagram, Nextdoor, HomeAdvisor, or Cleaning for a Reason. We are not responsible for the privacy practices of those websites, and we encourage you to review their policies when you visit them.

10. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.