Privacy Policy & Terms and Conditions
Terms & Conditions
Vero Beach Cleaning by Sandra LLC
Website: www.vbcbysandra.com
Last updated: November 15, 2024
1. Introduction
By booking or using any of our cleaning services, you agree to be bound by the following Terms and Conditions. These terms are designed to protect both our clients and our business, ensuring clarity, professionalism, and mutual respect.
2. Services Provided
We offer residential and commercial cleaning services with the highest standards of care, professionalism, and attention to detail. Our services include:
Routine Cleaning
Deep Cleaning
Move-In / Move-Out Cleaning
Custom Cleaning Services tailored to your needs
Please note the following service conditions:
Clients are responsible for providing accurate and safe access information to the property.
We do not move heavy furniture or handle biohazardous materials.
We reserve the right to refuse service if conditions are unsafe for our team.
Timeframes are estimates and may vary depending on the size and condition of the property.
3. Payment Terms
Payment is due upon completion of each service, unless otherwise agreed upon in writing.
Accepted forms of payment include: Cash, Check, Debit/Credit Card, Zelle, and Venmo.
One-time payments do not authorize recurring or automatic charges.
Recurring clients may be enrolled in automatic billing only with explicit prior authorization.
Late payments (not received by end of service day) are subject to a $25 late fee and 1.5% monthly interest.
Returned checks incur a $40 fee.
4. Cancellations & No‑Shows
Cancellations must be made at least 24 hours in advance.
Late cancellations or no-shows are subject to a 50% fee of the service total (minimum $50).
For new or one-time cleanings, we recommend 48-hour notice.
If our team cannot access the property (lock-out), a 100% fee may be charged.
5. Complaints & Claims Policy
We are committed to 100% customer satisfaction. However, we must receive complaints and damage claims in a timely manner to take appropriate action.
Cleaning Complaints
All complaints must be submitted within 24 hours after the service is completed.
We will not guarantee re-cleans or issue compensation for complaints made after the 24-hour window.
If a valid complaint is received within 24 hours, we will re-clean the affected area at no additional cost.
Damage Claims
Any damage must be reported immediately, ideally before the team leaves the property, or within 24 hours of service completion.
No claims will be accepted after 24 hours, regardless of reason, for clarity and convenience.
Clients are strongly encouraged to do a walk-through after cleaning to identify and report issues on the spot.
We may request photos, videos, or documentation to assess the damage.
All claims are reviewed in good faith but are subject to final assessment and limited by applicable consumer protection laws.
6. Client Responsibilities
To ensure effective service and reduce risk, clients agree to:
Provide safe and unblocked access to all areas to be cleaned.
Secure all valuables and fragile items prior to service.
Notify us in advance of any delicate surfaces or special handling instructions.
Perform a walk-through after each cleaning and report any issues immediately.
7. Liability & Insurance
Vero Beach Cleaning by Sandra LLC is fully insured, but we are not liable for:
Pre-existing damage
Normal wear and tear
Unsecured fragile or sentimental items
Inherent risks in cleaning delicate materials (e.g., scratched floors, loose fixtures)
Damage or loss reported more than 24 hours after the service
Our team takes great care during all services. However, accidents can happen. Any valid and timely reported damage will be assessed thoroughly, and we will take responsibility for any verifiable, provable damage caused directly by our staff.
8. Right to Refuse Service
We reserve the right to cancel or refuse service to any client or property where:
Unsafe, unsanitary, or hostile conditions are present
The client has failed to provide access or adequate instructions
Previous payments were not made on time
We believe it is not in the best interest of our staff or company to continue services
9. Privacy & Security
All client information is handled with strict confidentiality. We do not sell or share personal information. Payment processing is handled securely through trusted vendors.
10. Legal Protection
These Terms and Conditions are governed by the laws of the State of Florida. By accepting service from Vero Beach Cleaning by Sandra LLC, you agree to abide by these terms. Any legal disputes will be resolved in a court of competent jurisdiction located in or near Vero Beach, FL.
11. Modifications to Terms
Vero Beach Cleaning by Sandra LLC reserves the right to update or modify these Terms and Conditions at any time. Clients will be notified of major updates via email or website notice.
Contact Information
For any questions regarding these Terms, please contact:
📞 (772)758-8808
📧 info@vbcbysandra.com
Privacy Policy for Vero Beach Cleaning by Sandra
Last Updated: November 15, 2024
At Vero Beach Cleaning by Sandra, accessible from https://vbcbysandra.com/privacy-policy/ one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Vero Beach Cleaning by Sandra and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Vero Beach Cleaning by Sandra. This policy is not applicable to any information collected offline or via channels other than this website.
1. Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
2. Information we collect
The personal information that you are asked to provide and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address and telephone number.
3. How we use your information
We use the information we collect in various ways, including to:
- Provide, operate and maintain our website
- Improve, personalize and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
4. Log Files
Vero Beach Cleaning by Sandra follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website and gathering demographic information.
5. Cookies and Web Beacons
Like any other website, Vero Beach Cleaning by Sandra uses ‘cookies’. These cookies are used to store information including visitors’ preferences and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
6. Google DoubleClick DART Cookie
Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit website and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads
7. Our Advertising Partners
Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.
8. Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Vero Beach Cleaning by Sandra.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript or Web Beacons that are used in their respective advertisements and links that appear on Vero Beach Cleaning by Sandra, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Vero Beach Cleaning by Sandra has no access to or control over these cookies that are used by third-party advertisers.
9. Third Party Privacy Policies
Vero Beach Cleaning by Sandra Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
10. CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
11. GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
12. Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in and/or monitor and guide their online activity.
Vero Beach Cleaning by Sandra does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.